Can’t upgrade to Pro? Here’s how to fix it.

No. The purchase starts inside the app, but the error appears in Google Play on your phone, before the payment ever reaches the app. The app is not involved in the failing step at all — it only learns the result afterwards. Google Play Developer Support confirmed to us that this is a regression in Google Play’s cross-device billing hand-off, and that it affects every watch-only app.

Every Wear OS watch that pairs with an Android phone — we have reports from Pixel Watch 4 and 5, Galaxy Watch and OPPO Watch X3 — and every app that exists only on the watch, with no phone app of its own. That includes all our remotes: TV Remote for Android TV, Roku Remote, Samsung TV Remote and Remote & Mouse for TV boxes.

The bug sits in the hand-off between the watch and the Play Store app on the phone. g.co/PlayContinue is Google Play’s own web page for finishing a purchase that was started on another device; it skips the phone app entirely and talks to your Google account directly. That path still works.

Not an Android phone: both g.co/PlayContinue and play.google.com/devicehandoff are opened by the Play Store app, which runs into the same error. An iPhone or iPad works, and so does any computer. If you only have an Android phone, write to [email protected] and we will help.

You are signed in to Google Play with a different Google account than the one on your watch. Click “Switch account” and pick the account the watch uses (the one shown at the bottom of the watch’s “Complete your purchase” screen). The pending purchase stays there, you do not need to start again on the watch.

Close the app on the watch completely and open it again — it checks your purchases on every start and unlocks Pro by itself, usually within a few seconds. If it still shows “Upgrade to Pro” after a minute, make sure the watch is online and restart it once. Still locked? Write to [email protected] with the Google Play order number and we will sort it out.

No. The attempts that ended in “Server error” never reached the payment step, so nothing was charged. Only the purchase you complete on g.co/PlayContinue is billed, once. You can check under Google Play → Payments & subscriptions → Budget & history.

Google has escalated the bug to the Google Play Billing and Wear OS engineering teams but has not given a date. As soon as the normal purchase works again we will remove this notice from our pages.